Heart to heart a high quality trip in TOKYO
Hotel concierge: How to spend more quality time in hotels②

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  • Ayako Tajiri,Taiko Imai
  • Mayuko Oshima
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  • Some people who hear “concierge services” might feel that it is a bit stiff, but I actually think of it as something like a family member who is overly concerned. If we see a guest walking out of the hotel, we might mention the weather report and hand them an umbrella. Of course, we do it politely because the guest is a customer. When we approach them, we try to imagine what we would do for the person if they were a family member or friend. Cerulean Tower Tokyu Hotel is a landmark in the ever-changing setting of Shibuya. Even with directions, for example, we can communicate information that guests would not find with an online search.

  • There has been an increase in guests who feel like there are no other options for celebrating special occasions during the COVID-19 turmoil. However, if you have a request, we’d like you to ask, and don’t assume it will not be possible. Your reason for visiting the hotel is to enjoy a special experience, so it would be our pleasure to hear your requests. When making a reservation, if you help us by providing details on what you would like to do and what your particular circumstances are, we will be able to offer the most seamless services possible.


  • Naoko Tsugita
    Chief Concierge

    Chief Concierge at the Cerulean Tower Tokyu Hotel. Naoko was involved with developing the concierge industry because of her affiliation with the Personal Secretary Division of the hotel where she started working. A member of Les Clefs d’Or.